• Sunday
    05
    Mar
  • Monday
    06
    Mar
  • Tuesday
    07
    Mar
 
 
  • 10:30 AM - 4:30 PM
    Workshop 1
    Workshop 1: Applying Core SAP Functionality to Support Job Management
    John Dwyer - Principal Consultant, Vesta Asia Pacific
    Workshop 2
    Workshop 2: Navigating Change & Disruption Through People
    Gregory Bayne - Director of Total Leader & Coach Solutions Australia, Leadership Capability Consultant & Psychologist
    5:00 PM Welcome Reception
    6:00 PM - 8:00 PM ASUG Meet Up at Pete’s Sunset Grill
  • 7:00 AM - 8:30 AM Refreshments & Exhibition Viewing
    8:30 AM - 8:40 AM Conference Welcome
    8:40 AM - 9:20 AM
    Keynote
    Many Planets, One Universe: How AusNet Services Aligned Their Planets to Improve Business Performance
    Paul Lane - Business Lead, Works & Asset Management, Regulated Business Process, AusNet Services Pty. Ltd. & Len Harms - Chief Strategy Officer, Vesta Partners, LLC
    9:20 AM - 10:00 AM
    Keynote
    The Future of Your Supply Chain & the Intersection of Technology
    William R. Killingsworth - Ph.D. - Vice President Manufacturing & Supply Chain Research, DESE Research, Inc.
    10:00 AM - 11:00 AM Refreshments & Exhibition Viewing
    11:00 AM - 11:40 AM
    Track A
    From Best Practice Asset Classification to Leveraging New SAP Technology: SAP-PM Optimization at Newport News
    Thomas Bales - Maintenance Engineering Manager, Huntington Ingalls Newport News Shipbuilding & Merle Moon - Principal EAM Consultant, Vesta Partners, LLC
    Track B
    Empower Employees Through Digital Transformation Enterprise Corrective Action Program
    James Zhang - Director, Business & Application Services, Fujitsu America, Inc. & Minor Wakefield - Principal Business Project Manager, Pacific Gas and Electric
    Track C
    Industrializing Asset Data Creation and Driving Best Practice EAM Operations
    Reiner van Doorn - Enterprise Architect / Strategy Consultant, Alliander & Michael Jordan - Vice President, EAM Business Practice, Utopia Global, Inc.
    Track D
    How Planning & Scheduling Contribute to Maintenance Excellence
    Piet van der Schaar - Maintenance Specialist, Heineken Netherlands
    Expert Exchange
    Expert Exchange: Mobility
    11:50 AM - 12:30 PM
    Track A
    Scheduling PM Work Orders using Standard SAP Plant Maintenance
    Jeff Smith - Business Process Analyst EAM, Fairfax Water
    Track B
    2
    Work Manager, Launchpad, Fiori, Personas & More: Hydro Tasmania’s Mobility Journey
    David Shields - Corporate Solutions Manager, Hydro Tasmania
    Track C
    Challenging Business Operations Value with 360° Real-Time Analytics
    Cesar Ruvalcaba - Manager, Solution & Portfolio Management (D&C) , C&J Energy Services & Carlos Arango - Principal, Energy & Utilities North America, CapGemini
    Track D
    Under One Condition: Owen Corning’s Condition-Based Maintenance Strategy to Improve Preventative Maintenance Planning
    Richard M. Crossan, Jr. - Principal Consultant, SAP MII Practice, Vesta Partners, LLC & Nathan Hale - R&A Central Stores Procurement Specialist, Owens Corning
    Expert Exchange
    Expert Exchange: Change Management
    12:30 PM - 1:30 PM Lunch & Exhibition
    1:30 PM - 2:10 PM
    Track A
    Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?
    Peter Aynsley-Hartwell - Chief Technical Officer, Utopia Global
    Track B
    Turn Work Management Theory into SAP Practice with a Simplified User Interface
    Jannie Potgieter - Group CEO, Collaborit
    Track C
    Make Equipment Creation the Center of Your Asset Management Universe!
    Paul Lane - Business Lead, Works & Asset Management, Regulated Business Process, AusNet Services Pty. Ltd.
    Track D
    Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network
    Albere Cohen - SAP Business Advisor, United Energy and Multinet Gas & Dean Fitt - Solution Manager, SAP SE
    Expert Exchange
    Expert Exchange: Planning & Scheduling/GIS
    2:20 PM - 3:00 PM
    Track A
    Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?
    Peter Aynsley-Hartwell - Chief Technical Officer, Utopia Global
    Track B
    How AB InBev is Redefining their North America Maintenance Operation through Mobility
    Esan Savannah - Director of Maintenance, North America, Anheuser-Busch InBev & Ryan Upmeyer - Senior Technical Engineer, Anheuser- Busch
    Track C
    Earn Your Next Promotion with Predictive Maintenance with Industrial IoT & SAP HANA
    Ralph Rio - Vice President, Research ARC Advisory Group
    Track D
    Mobile Asset Management: Solutions today and the journey towards IoT connectivity
    Karsten Hauschild - Solution Manager, Industry Cloud and IoT, LoB Asset Management, SAP
    Expert Exchange
    Expert Exchange: Risk & Governance/Integration
    3:00 PM - 4:00 PM Refreshments & Exhibition Viewing
    4:00 PM - 4:50 PM
    Keynote
    Balancing Cost, Risk & Performance in Asset Management, Supported by Digital Transformation
    Dr. Achim Krüger - LOB Asset Management, SAP
    5:00 PM - 6:00 PM
    Keynote
    Impossible Odds: A Story of Strength & Survival
    Jessica Buchanan - Humanitarian Aid Worker; New York Times Best Selling Author of Impossible Odds: The Kidnapping of Jessica Buchanan & Her Dramatic Rescue by Seal Team Six
    6:00 PM - 9:00 PM
    Evening Reception
    Networking Reception - Sponsored by Viziya
  • 7:00 AM - 8:30 AM Refreshments & Exhibition Viewing
    8:30 AM - 9:20 AM
    Keynote
    The Impact of Digital Transformation on Assets & Logistics in a Connected World
    Hans Thalbauer - Senior Vice President, Extended Supply Chain & IoT, SAP
    9:20 AM - 10:00 AM
    Keynote
    Closing the Gap: Eliminating ‘Silo Mentality’ From Your Team & Organization
    Gregory Bayne - Director of Total Leader & Coach Solutions Australia, Leadership Capability Consultant & Psychologist
    10:00 AM - 10:45 AM Refreshments & Exhibition Viewing
    10:45 AM - 11:25 AM
    Track A
    Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph
    Aleks Vujicic - Vice President, Product Management, VIZIYA & Len Harms - Chief Strategy Officer, Vesta Partners, LLC
    Track B
    30 Solutions: How Do They Hang Together; What to Choose When
    John Dwyer - Principal Consultant, Vesta Asia Pacific
    Track C
    Increased Efficiencies Though Mobile SAP/GIS Integration at Hydro One
    Tom Kydd - Vice President, Operations, Hydro One Networks Incorporate & Jaime Crawford - VP Geospatial System Integration, Critigen & Tyler Towers - Business Solutions Architect , Hydro One
    Track D
    Marathon Oil Leverages Linear Asset Management
    Rene Castaneda - Planning & Scheduling Supervisor, Marathon Oil & Michael Miller - Engineering, Construction & Maintenance Manager, Marathon Oil
    Expert Exchange
    Expert Exchange: IoT/UI
    11:35 AM - 12:15 PM
    Track A
    Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph
    Aleks Vujicic - Vice President, Product Management, VIZIYA & Len Harms - Chief Strategy Officer, Vesta Partners, LLC
    Track B
    Roundtable: GIS, Geo, LAM & Mapping
    Mike Golds - Manager, Asset Management Information, Altalink & Jaime Crawford - VP Geospatial System Integration, Critigen
    Track C
    Achieving Digital Transformation via IT/OT Convergence, OSIsoft PI, the Internet of Things & Asset Management
    Ken Pierce - Global Leader - SAP Internet of Things for Energy & Natural Resources, SAP & Kevin Morrow - Product Manager, SAP
    Track D
    Establishing Sustained Analytics to Drive Better Decision Making in Asset Management
    Chris Metcalf - CMRP Global Maintenance Systems Leader, DuPont Pioneer
    Expert Exchange
    Expert Exchange: Mobility
    12:15 PM - 1:15 PM Lunch & Exhibition Viewing
    1:15 PM - 1:55 PM
    Track A
    Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace
    Scott Shuetz - Director of Consulting, Havensight Consulting
    Track B
    Real-Time Work Order Analytics Using a HANA Based Solution
    Andrew Adamson - Associate Director, SSF Facilities Systems & Information, Genentech, Inc.
    Track C
    Master Data Accuracy: The impact of kicking the can
    Lance Bisinger - Director of Strategic Accounts, Allied Reliability
    Track D
    SAP Geographical Enablement Framework: Act on Insights Spatially-Enabled SAP EAM
    Karsten Hauschild - Solution Manager, Industry Cloud and IoT, LoB Asset Management, SAP & Kevin Morrow - Product Manager, SAP
    Expert Exchange
    Expert Exchange: Change Management/Utilities
    2:05 PM - 2:45 PM
    Track A
    Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace
    Scott Shuetz - Director of Consulting, Havensight Consulting
    Track B
    Building a Maintenance, Solution Leveraging SAP Mobility
    Fabio Biancolin - Manager, Business Process Solutions, City of Toronto
    Track C
    Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching
    Charan Teja Enugula - ERP Functional Analyst, Metropolitan Utilities District of Omaha & Don Lytle - ERP Functional Analyst, Metropolitan Utilities District of Omaha
    Track D
    Beginner's Journey: Using Technology to Drive Process Improvement
    Seth Wallander - Plant Engineer, Sargento Foods
    Expert Exchange
    Expert Exchange: Master Data/Analytics
    2:55 PM - 3:35 PM
    Track A
    A SAP Implementation Survivor Tells All: A Survival Guide for Project Team Members
    Joshua Ford - Senior Manager, Union Pacific Railroad
    Track B
    Identity Crisis? Use Alternative Labeling!
    Manuel Cavazos - SAP EAM Administrator, Anandarko Petroleum & Ryan Wilhelmsen - Staff Facilities Engineer, Anandarko Petroleum
    Track C
    Mobilizing our Workforce for a Greener Future
    Frank Schlotka - Team Lead Product and Service Management, , E.ON Climate & Renewables & Sam Wolfe - Solution Architect, Evora IT Solutions
    Track D
    Simplifying the Field Worker User Experience Using Fiori Design Field Order Application
    Barry Williams - Business Systems/Transformation Manager, BWWB & David Head - Vice President Strategic Development, Utegration
    Expert Exchange
    Expert Exchange: Security & Cloud/Planning & Scheduling
    3:35 PM - 4:15 PM Refreshments & Exhibition Viewing
    4:15 PM - 5:00 PM
    Keynote
    Connecting Asset Management and Supply Chain throughout the Lifecycle
    Christer Idhammer - Founder & CEO,, IDCON, Inc
    5:00 PM Conference Wrap Up
 
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workshop:
Workshop 1: Applying Core SAP Functionality to Support Job Management

 
05 Mar 2017, 10:30 AM - 4:30 PM
 

This workshop is aimed at new and intermediate maintenance users and analysts with an interest in understanding the purpose and capability of SAP’s maintenance processing objects – notifications, work orders, measurements, task lists and maintenance plans. This intensive workshop will cover the functionality of these objects, and how to set up and utilize them to deliver your required business outcomes,…

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John Dwyer
Principal Consultant, Vesta Asia Pacific
 
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workshop:
Workshop 2: Navigating Change & Disruption Through People

 
05 Mar 2017, 10:30 AM - 4:30 PM
 

What makes an organization sustainably successful? What makes some organizations more resilient than others to external market factors? What is the role of disruptive thinking in creating sustainable success? Effective Change Management is the key to sustainable organizational performance and success. The use of the latest and most effective technology in a business can be the difference between success or…

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Gregory Bayne
Director of Total Leader & Coach Solutions Australia, Leadership Capability Consultant & Psychologist
 
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keynote:
Many Planets, One Universe: How AusNet Services Aligned Their Planets to Improve Business Performance

 
06 Mar 2017, 8:40 AM - 9:20 AM
 

With the introduction of S/4, customers want to know about HANA. Is there real value in S/4 or is it marketing hype? Is SAP serious about 2025? What is 2025? How do I get value and mitigate risks? This informative keynote will answer these and other questions, explore useful tools in making a decision around HANA - or influencing those…

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Paul Lane
Business Lead, Works & Asset Management, Regulated Business Process, AusNet Services Pty. Ltd.
 
Len Harms
Chief Strategy Officer, Vesta Partners, LLC
 
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keynote:
The Future of Your Supply Chain & the Intersection of Technology

 
06 Mar 2017, 9:20 AM - 10:00 AM
 

For the last 40 years, supply chain operations have been on an evolutionary path based upon incremental improvements in the functionality of Supply Chain software. Supply chains of today, however, are facing more and more pressure to deliver highly customized products, faster and at lower costs. As a consequence, we can assume the supply chains of tomorrow will be more…

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William R. Killingsworth
Ph.D. - Vice President Manufacturing & Supply Chain Research, DESE Research, Inc.
 
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talk:
From Best Practice Asset Classification to Leveraging New SAP Technology: SAP-PM Optimization at Newport News

 
06 Mar 2017, 11:00 AM - 11:40 AM
 

In this session, follow along on Newport News’ journey to building a world-class maintenance excellence program. Learn how they transformed their 17+ year-old SAP instance, reconfiguring and optimizing it to allow for the collection of accurate, timely data that clearly defines the operating condition, level of maintenance, failure modes, and other critical parameters unique to each asset. Their move from…

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Thomas Bales
Maintenance Engineering Manager, Huntington Ingalls Newport News Shipbuilding
 
Merle Moon
Principal EAM Consultant, Vesta Partners, LLC
 
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talk:
Empower Employees Through Digital Transformation Enterprise Corrective Action Program

 
06 Mar 2017, 11:00 AM - 11:40 AM
 

Learn how a digital platform for addressing issues can improve employee confidence. Hear how Pacific Gas and Electric’s employees raise and address concerns collectively with teams and leaders thanks to its digital transformation platform, the Enterprise Employee Corrective Action Program, built using the SAP MII application, SAPUI5, analytics, and mobility solutions. Enterprise Corrective Action Program (ECAP) takes into account the…

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James Zhang
Director, Business & Application Services, Fujitsu America, Inc.
 
Minor Wakefield
Principal Business Project Manager, Pacific Gas and Electric
 
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talk:
Industrializing Asset Data Creation and Driving Best Practice EAM Operations

 
06 Mar 2017, 11:00 AM - 11:40 AM
 

Alliander is a leading energy network company serving over 5.7 million households in the Netherlands. As a modern-day gas and electric distribution company, critical operations and maintenance decisions are made daily based upon the information provided by the geographic information system and plant maintenance system. Ensuring that asset master data in these key systems of record is accurate, complete and…

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Reiner van Doorn
Enterprise Architect / Strategy Consultant, Alliander
 
Michael Jordan
Vice President, EAM Business Practice, Utopia Global, Inc.
 
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talk:
How Planning & Scheduling Contribute to Maintenance Excellence

 
06 Mar 2017, 11:00 AM - 11:40 AM
 

Planners and Schedulers are challenged to ensure that all required activities are executed on time: not only preventive maintenance and inspections, but also planned corrective activities, modifications and activities related to new product introductions should get executed while production targets are to be met. Piet van der Schaar, Maintenance Specialist Heineken Netherlands, explains how he takes his planners and schedulers…

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Piet van der Schaar
Maintenance Specialist, Heineken Netherlands
 
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talk:
Expert Exchange: Mobility

 
06 Mar 2017, 11:00 AM - 11:40 AM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

Read more >

 

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talk:
Scheduling PM Work Orders using Standard SAP Plant Maintenance

 
06 Mar 2017, 11:50 AM - 12:30 PM
 

Fairfax Water realized, shortly after SAP Go-Live, they needed to change their scheduling PM work orders business process. The change need to apply not only to PM order dates, but also to nonsensical material reservation and purchase requisition dates, which confused warehousing and buyers. Using standard SAP PM transactions, along with one custom transaction, Fairfax Water developed a new work…

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Jeff Smith
Business Process Analyst EAM, Fairfax Water
 
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talk:
Work Manager, Launchpad, Fiori, Personas & More: Hydro Tasmania’s Mobility Journey

 
06 Mar 2017, 11:50 AM - 12:30 PM
 

With a diverse workforce, poor network infrastructure, no phone coverage and a very small implementation team, Hydro Tasmania addressed mobility and usability requirements using Work Manager, Fiori Launchpad, Personas, Smart Business Tiles and more. Hear about our experiences including device selection, user-engagement, upgrading work manager and how we got the business to invest and achieve dramatically improved engagement and business…

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David Shields
Corporate Solutions Manager, Hydro Tasmania
 
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talk:
Challenging Business Operations Value with 360° Real-Time Analytics

 
06 Mar 2017, 11:50 AM - 12:30 PM
 

C&J Energy Services needed real-time business focused analytics to deliver visibility and insights into the business operations. Capgemini’s Digital Control Room provides the analysis against live feeds and event data, tightly integrated into operational systems. C&J Energy now has a 360-degree real-time view of assets and predictive insights to both business and operations, which is allowing them to increase efficiencies.

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Cesar Ruvalcaba
Manager, Solution & Portfolio Management (D&C) , C&J Energy Services
 
Carlos Arango
Principal, Energy & Utilities North America, CapGemini
 
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talk:
Under One Condition: Owen Corning’s Condition-Based Maintenance Strategy to Improve Preventative Maintenance Planning

 
06 Mar 2017, 11:50 AM - 12:30 PM
 

Maintenance organizations cover a wide spectrum of maturity. From highly reactive to proactive maintenance, organizations find themselves along this journey to improve the productivity of their maintenance department. Interwoven into this journey are preventative maintenance (PM) activities that are critical to the health of a company’s assets but are often delayed or cancelled to address urgent needs. Condition-based maintenance (CBM)…

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Richard M. Crossan, Jr.
Principal Consultant, SAP MII Practice, Vesta Partners, LLC
 
Nathan Hale
R&A Central Stores Procurement Specialist, Owens Corning
 
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talk:
Expert Exchange: Change Management

 
06 Mar 2017, 11:50 AM - 12:30 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

Read more >

 

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talk:
Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?

 
06 Mar 2017, 1:30 PM - 2:10 PM
 

Plant Maintenance System, Engineering Design System, Enterprise Content Management System (ECM) and Geographic Information System (GIS) organizations each contain important elements of asset master data that impact safe and efficient operations and maintenance. When organizations have a shared understanding of their operational assets, they can reduce EH&S risks, improve operational integrity and maintenance productivity, reduce MRO supply chain costs, improve…

Read more >

 

Peter Aynsley-Hartwell
Chief Technical Officer, Utopia Global
 
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talk:
Turn Work Management Theory into SAP Practice with a Simplified User Interface

 
06 Mar 2017, 1:30 PM - 2:10 PM
 

SAP is a brilliant integrated transactional processing and Enterprise Resource Planning system of which the User Interface is often criticized as unfriendly and cumbersome. In SAP PM we essentially work with 4 transaction elements i.e. Notifications, Work Orders/Operations, Confirmations and Measurement Documents. When we consider real-life we have to admit that although the 4 transaction elements cover all the required…

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Jannie Potgieter
Group CEO, Collaborit
 
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talk:
Make Equipment Creation the Center of Your Asset Management Universe!

 
06 Mar 2017, 1:30 PM - 2:10 PM
 

Equipment creation is the most essential part of any Asset Management business. Having timely and complete equipment information on everything from a single Gas meter on a house to a complete Extra High Voltage Terminal Station poses enormous challenges in a utility business. This session will highlight how AusNet Services remodeled its equipment creation processes to ensure a more complete…

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Paul Lane
Business Lead, Works & Asset Management, Regulated Business Process, AusNet Services Pty. Ltd.
 
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talk:
Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

 
06 Mar 2017, 1:30 PM - 2:10 PM
 

The transition to the digital economy and the increasing adoption of new technologies such as the Internet of Things (IoT) and cloud-based networks provide an opportunity to automate data exchange and enable a simplified collaboration model among manufacturers, dealers, service providers (including EPC’s) and operators of assets. SAP leads the next wave of asset management innovation by bringing the asset…

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Albere Cohen
SAP Business Advisor, United Energy and Multinet Gas
 
Dean Fitt
Solution Manager, SAP SE
 
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talk:
Expert Exchange: Planning & Scheduling/GIS

 
06 Mar 2017, 1:30 PM - 2:10 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

Read more >

 

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talk:
Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?

 
06 Mar 2017, 2:20 PM - 3:00 PM
 

Plant Maintenance System, Engineering Design System, Enterprise Content Management System (ECM) and Geographic Information System (GIS) organizations each contain important elements of asset master data that impact safe and efficient operations and maintenance. When organizations have a shared understanding of their operational assets, they can reduce EH&S risks, improve operational integrity and maintenance productivity, reduce MRO supply chain costs, improve…

Read more >

 

Peter Aynsley-Hartwell
Chief Technical Officer, Utopia Global
 
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talk:
How AB InBev is Redefining their North America Maintenance Operation through Mobility

 
06 Mar 2017, 2:20 PM - 3:00 PM
 

One Busch Place in St. Louis is the home of Budweiser, and also the home of one the most challenging and innovative initiatives that AB is pursuing: improving its maintenance department efficiency and control in the U.S. and Canada. Combining mobile technologies for field services & analytics, and business process standardization and simplification, AB’s mobility initiative will reach 22 breweries…

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Esan Savannah
Director of Maintenance, North America, Anheuser-Busch InBev
 
Ryan Upmeyer
Senior Technical Engineer, Anheuser- Busch
 
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talk:
Earn Your Next Promotion with Predictive Maintenance with Industrial IoT & SAP HANA

 
06 Mar 2017, 2:20 PM - 3:00 PM
 

Adoption of predictive maintenance has been low per surveys by ARC Advisory Group. The emergence of Industrial IoT and platforms like SAP Predictive Maintenance and Service have provided infrastructure for a new approach with broader PdM implementation. Replacing preventive maintenance with PdM lowers maintenance costs, improves key maintenance metrics and improves business performance. This presentation will make the case for…

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Ralph Rio
Vice President, Research ARC Advisory Group
 
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talk:
Mobile Asset Management: Solutions today and the journey towards IoT connectivity

 
06 Mar 2017, 2:20 PM - 3:00 PM
 

Mobility is a necessity for companies in asset intensive industries. The session will elaborate on business cases and benefits, scenarios and use cases, SAP’s mobility, GIS strategy, and roadmap in an asset management and IoT business context. Current and upcoming mobile asset management solutions will be highlighted. Key Takeaways: - Mobile solutions and new device choices are transforming asset management…

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Karsten Hauschild
Solution Manager, Industry Cloud and IoT, LoB Asset Management, SAP
 
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talk:
Expert Exchange: Risk & Governance/Integration

 
06 Mar 2017, 2:20 PM - 3:00 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

Read more >

 

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keynote:
Balancing Cost, Risk & Performance in Asset Management, Supported by Digital Transformation

 
06 Mar 2017, 4:00 PM - 4:50 PM
 

Join Dr. Achim Krüger as he delivers SAP’s EAM thought leadership and vision for the future across a spectrum of hot topics. From the improvements in asset availability and maintenance operations made possible through the Internet of Things (IoT), Predictive Maintenance and Analytics, to Asset Master Data and its integral role in lowering asset-related risks and improving safety. Achim will…

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Dr. Achim Krüger
LOB Asset Management, SAP
 
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keynote:
Impossible Odds: A Story of Strength & Survival

 
06 Mar 2017, 5:00 PM - 6:00 PM
 

On October 25, 2011, Jessica Buchanan and a colleague were kidnapped at gunpoint by Somali land pirates and held for 93 days, enduring the most harrowing and painful experience of her life. On the day of her kidnapping, she told herself, “some do come out alive, the numbers are small but they do exist.” During her captivity, she was terrorized…

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Jessica Buchanan
Humanitarian Aid Worker; New York Times Best Selling Author of Impossible Odds: The Kidnapping of Jessica Buchanan & Her Dramatic Rescue by Seal Team Six
 
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talk:
Networking Reception - Sponsored by Viziya

 
06 Mar 2017, 6:00 PM - 9:00 PM
 

Back by popular demand, VIZIYA, our SAP-Centric EAM Evening Reception Sponsor, is resurrecting Broken Sprockets – the ultimate asset management jam band! Join us for drinks, dinner, and live music. Plus, delegates are encouraged to join the band – sing along, bring your own instrument, and be a rock star for one night only!

 

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keynote:
The Impact of Digital Transformation on Assets & Logistics in a Connected World

 
07 Mar 2017, 8:30 AM - 9:20 AM
 

Today’s economy is truly Digital and businesses and individuals are part of a Connected World. This Digital Economy is transforming the way we all live and work and this Digital Transformation creates significant opportunities for the way we manage Assets and Logistics processes across the Extended Supply Chain. Join Hans Thalbauer, Senior Vice President, SAP Extended Supply Chain & IoT…

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Hans Thalbauer
Senior Vice President, Extended Supply Chain & IoT, SAP
 
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keynote:
Closing the Gap: Eliminating ‘Silo Mentality’ From Your Team & Organization

 
07 Mar 2017, 9:20 AM - 10:00 AM
 

When we ask executives “what is the number one innovation killer at your company?”, one of the first words we always hear, always, is “silos!” As written by Patrick Lencioni in his book Silos, Politics and Turf Wars; “Silos – and the turf wars they enable – devastate organizations. They waste resources, kill productivity, and jeopardize the achievement of goals.”…

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Gregory Bayne
Director of Total Leader & Coach Solutions Australia, Leadership Capability Consultant & Psychologist
 
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talk:
Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph

 
07 Mar 2017, 10:45 AM - 11:25 AM
 

Making the right planning and scheduling decisions is key to managing resources, but more importantly to execute an asset strategy. The challenge is to make sure that critical work is scheduled for the right assets, at the right time, with the right resources, this means you have to change dates and move resources and that requires starting with a solid…

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Aleks Vujicic
Vice President, Product Management, VIZIYA
 
Len Harms
Chief Strategy Officer, Vesta Partners, LLC
 
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talk:
30 Solutions: How Do They Hang Together; What to Choose When

 
07 Mar 2017, 10:45 AM - 11:25 AM
 

SAP is an integrated platform, supporting not just our plant maintenance software, but also the software solutions for other business areas. This opens huge potential for tapping this wide-ranging functionality to further support our needs as maintenance people and asset managers. This presentation will address some of these possibilities, enabling you to assess whether they hold potential for use in…

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John Dwyer
Principal Consultant, Vesta Asia Pacific
 
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talk:
Increased Efficiencies Though Mobile SAP/GIS Integration at Hydro One

 
07 Mar 2017, 10:45 AM - 11:25 AM
 

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation project called Move to Mobile (M2M).  This initiative includes upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change is the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing…

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Tom Kydd
Vice President, Operations, Hydro One Networks Incorporate
 
Jaime Crawford
VP Geospatial System Integration, Critigen
 
Tyler Towers
Business Solutions Architect , Hydro One
 
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talk:
Marathon Oil Leverages Linear Asset Management

 
07 Mar 2017, 10:45 AM - 11:25 AM
 

Learn how Linear Asset Management has completely changed the way Marathon Oil understands their assets. Marathon Oil's Eagle Ford Production Organization’s entry into SAP-LAM took various twists and turns. We began by trying to use standard SAP-PM to structure our linear assets (pipeline and electrical distribution), understand costs, and track inventory. We quickly learned that we needed to implement SAP-LAM.…

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Rene Castaneda
Planning & Scheduling Supervisor, Marathon Oil
 
Michael Miller
Engineering, Construction & Maintenance Manager, Marathon Oil
 
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talk:
Expert Exchange: IoT/UI

 
07 Mar 2017, 10:45 AM - 11:25 AM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

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talk:
Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph

 
07 Mar 2017, 11:35 AM - 12:15 PM
 

Making the right planning and scheduling decisions is key to managing resources, but more importantly to execute an asset strategy. The challenge is to make sure that critical work is scheduled for the right assets, at the right time, with the right resources, this means you have to change dates and move resources and that requires starting with a solid…

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Aleks Vujicic
Vice President, Product Management, VIZIYA
 
Len Harms
Chief Strategy Officer, Vesta Partners, LLC
 
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talk:
Roundtable: GIS, Geo, LAM & Mapping

 
07 Mar 2017, 11:35 AM - 12:15 PM
 

Join this roundtable session for an exciting, interactive discussion on the GIS integration.  The session and topic will be introduced by a short presentation from AltaLink on their project integrating GIS and Work Manager.  Alta Link will frame the discussion around providing the right data to the right people at the right time, with mobile, location based asset information as…

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Mike Golds
Manager, Asset Management Information, Altalink
 
Jaime Crawford
VP Geospatial System Integration, Critigen
 
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talk:
Achieving Digital Transformation via IT/OT Convergence, OSIsoft PI, the Internet of Things & Asset Management

 
07 Mar 2017, 11:35 AM - 12:15 PM
 

In this conference session you will learn how companies are leveraging SAP’s solutions for IT/OT Convergence, the Internet of Things, and SAP EAM to Digitally Transform.  Hear how a large renewable energy company gains critical business and operational insights using data from over 500 million sensors at a Wind-farm.  Discover how an Oil & Gas company has transformed and optimized equipment…

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Ken Pierce
Global Leader - SAP Internet of Things for Energy & Natural Resources, SAP
 
Kevin Morrow
Product Manager, SAP
 
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talk:
Establishing Sustained Analytics to Drive Better Decision Making in Asset Management

 
07 Mar 2017, 11:35 AM - 12:15 PM
 

EAM is about two things: executing work and building an information repository. In this session, DuPont HiBred Pioneer will discuss their analytics program and how it supports better visibility and decision-making for asset managers. Learn how they optimized business requirements for all aspects of the system, from ABAP, configuration and workflow to master data, BW, dashboards, web intelligence, and business…

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Chris Metcalf
CMRP Global Maintenance Systems Leader, DuPont Pioneer
 
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talk:
Expert Exchange: Mobility

 
07 Mar 2017, 11:35 AM - 12:15 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

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talk:
Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace

 
07 Mar 2017, 1:15 PM - 1:55 PM
 

With the variety of tools and technologies available, how do you choose the right SAP solution that helps you control your work flow and aligns with your business processes? Join Scott Schuetz, Havensight Consulting, as he reviews your SAP Mobility options. With 25 SAP Mobile deployments under his belt, Scott will walk you through key evaluation criteria and the use…

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Scott Shuetz
Director of Consulting, Havensight Consulting
 
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panel-discussion:
Real-Time Work Order Analytics Using a HANA Based Solution

 
07 Mar 2017, 1:15 PM - 1:55 PM
 

Learn how Genetech developed a simple tool that allows cross functional viewing of real-time detailed set of work orders, metrics, key performance indicators that shed light on Operational Execution status, effectiveness of Business Processes and Maintenance Master Data. See how they are getting the benefits of changes in behavior, enabling better reliability information to be entered, collected and analyzed in…

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Andrew Adamson
Associate Director, SSF Facilities Systems & Information, Genentech, Inc.
 
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talk:
Master Data Accuracy: The impact of kicking the can

 
07 Mar 2017, 1:15 PM - 1:55 PM
 

Is there a more fitting application of Habit 2, “Begin with the end in mind”, from Steven Covey’s The 7 Habits of Highly Effective People®? Master data is the term given to the data structure behind any Enterprise Asset Management (EAM) software. This should include the equipment catalog, equipment criticality, and failure mode-based equipment maintenance plans. Correct master data is…

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Lance Bisinger
Director of Strategic Accounts, Allied Reliability
 
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talk:
SAP Geographical Enablement Framework: Act on Insights Spatially-Enabled SAP EAM

 
07 Mar 2017, 1:15 PM - 1:55 PM
 

Having a GIS-centric approach for dealing with mission critical asset is best practice in many industries. The SAP Geographical Enablement Framework works as the foundation to extend business data, for SAP Business Suite applications, with geometric attributes. As a framework leveraging the spatial capabilities inherent in SAP HANA it enables organizations to develop geospatially enriched business objects, such as master…

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Karsten Hauschild
Solution Manager, Industry Cloud and IoT, LoB Asset Management, SAP
 
Kevin Morrow
Product Manager, SAP
 
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talk:
Expert Exchange: Change Management/Utilities

 
07 Mar 2017, 1:15 PM - 1:55 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

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Add To My Agenda
 

talk:
Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace

 
07 Mar 2017, 2:05 PM - 2:45 PM
 

With the variety of tools and technologies available, how do you choose the right SAP solution that helps you control your work flow and aligns with your business processes? Join Scott Schuetz, Havensight Consulting, as he reviews your SAP Mobility options. With 25 SAP Mobile deployments under his belt, Scott will walk you through key evaluation criteria and the use…

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Scott Shuetz
Director of Consulting, Havensight Consulting
 
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talk:
Building a Maintenance, Solution Leveraging SAP Mobility

 
07 Mar 2017, 2:05 PM - 2:45 PM
 

The Facilities Management Division (FMD) in the City of Toronto services over 1100 buildings for 80 client groups using a combination of in-house staff and contracted services. Although a moderately successful SAP Plant Maintenance (PM) implementation satisfied our core work management needs, it still left us using paper-based processes along with the associated drawbacks. This presentation will explain FMD’s journey…

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Fabio Biancolin
Manager, Business Process Solutions, City of Toronto
 
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talk:
Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

 
07 Mar 2017, 2:05 PM - 2:45 PM
 

Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching and reduced work hours involved with order fulfillment. Productivity improved by integrating routing and service areas so appointment frames could be reduced from standard four-hour to two-hour windows. Integration of Click and ECC provides status updates and location to assist in the dispatching of Emergency…

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Charan Teja Enugula
ERP Functional Analyst, Metropolitan Utilities District of Omaha
 
Don Lytle
ERP Functional Analyst, Metropolitan Utilities District of Omaha
 
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talk:
Beginner's Journey: Using Technology to Drive Process Improvement

 
07 Mar 2017, 2:05 PM - 2:45 PM
 

Sargento Foods started a “Maintenance Excellence” project in 2012 to update our maintenance business process from a paper-based system into a modern SAP based CMMS system. The paper-based system was archaic, difficult to search / data mine, and generally outdated. It was nearly impossible to make decisions based on data.  The new SAP maintenance module, master data controls, and related…

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Seth Wallander
Plant Engineer, Sargento Foods
 
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talk:
Expert Exchange: Master Data/Analytics

 
07 Mar 2017, 2:05 PM - 2:45 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

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talk:
A SAP Implementation Survivor Tells All: A Survival Guide for Project Team Members

 
07 Mar 2017, 2:55 PM - 3:35 PM
 

Participating in an SAP project implementation team can be overwhelming, to say the least.  A mashup of subject matter experts from “the business” join with IT BAs, Developers, infrastructure teams and SAP functional Consultants.  Everyone from shop floor operator to Corporate Executive adds to an ever growing list of non-negotiable “requirements”.  As the project manager oscillates between the excitement of…

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Joshua Ford
Senior Manager, Union Pacific Railroad
 
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talk:
Identity Crisis? Use Alternative Labeling!

 
07 Mar 2017, 2:55 PM - 3:35 PM
 

The Anadarko SAP PM team took on the challenge of defining a functional location identification standard to be used for all sites, from pre-cradle (design) to grave. That’s not too tall an order if you’re starting from scratch with a fresh system today. However, Anandarko had identified site in a variety of methods, both within SAP and other applications for…

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Manuel Cavazos
SAP EAM Administrator, Anandarko Petroleum
 
Ryan Wilhelmsen
Staff Facilities Engineer, Anandarko Petroleum
 
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talk:
Mobilizing our Workforce for a Greener Future

 
07 Mar 2017, 2:55 PM - 3:35 PM
 

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty and remind us how renewable energy is changing the way we live in & view our planet. At E.ON, a global change is also happening in the maintenance and repair of these large assets. Our ‘Renewables’ business area transformed operations by mobilizing with SAP Work…

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Frank Schlotka
Team Lead Product and Service Management, , E.ON Climate & Renewables
 
Sam Wolfe
Solution Architect, Evora IT Solutions
 
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talk:
Simplifying the Field Worker User Experience Using Fiori Design Field Order Application

 
07 Mar 2017, 2:55 PM - 3:35 PM
 

BWWB is migrating its legacy CIS onto the SAP CR&B platform within its existing SAP landscape and by employing SAP Fiori design concepts and related technologies, BWWB will transform the ease of use and clarity of information presentation. Furthermore, the implementation of a mobility solution that similarly uses SAP Fiori design concepts and related technologies will allow field services personnel…

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Barry Williams
Business Systems/Transformation Manager, BWWB
 
David Head
Vice President Strategic Development, Utegration
 
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talk:
Expert Exchange: Security & Cloud/Planning & Scheduling

 
07 Mar 2017, 2:55 PM - 3:35 PM
 

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be…

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Add To My Agenda
 

talk:
Connecting Asset Management and Supply Chain throughout the Lifecycle

 
07 Mar 2017, 4:15 PM - 5:00 PM
 

Whether manufacturing throughput from raw materials or pulling minerals or crude out the ground and processing into its end state, any company that can master speed and agility across the organization will develop a big competitive advantage. The key functions within the extended holistic supply chain are: Operations, Engineering, Maintenance and Stores. These departments work in silos and usually carry…

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Christer Idhammer
Founder & CEO,, IDCON, Inc
 
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    "SAP-Centric EAM is the only event which gives me an opportunity to ask questions to any expert, peer or vendor and receive a one-on-one explanation."

    Ramesh Vora - Nexen
     
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    "I have always enjoyed the SAP-Centric EAM conferences. The Eventful Group is truly impressive, what I have learned is incredible."

    Craig Pindell - Craig Pindell Consulting
     
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    "SAP-Centric EAM brought together a VERY impressive group of people and provided an excellent experience. It's nice to know there are MANY of us with the same issues, concerns and passions."

    Kenny Hicks - Gerdau Long Steel
     
 
 

Thanks to Our 2016 Sponsors

 
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    PowerPlan
     
    Gold Sponsor
     
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    Silver Partner
     

MY AGENDA

 
 

 


Retrieving Your Agenda
 

Workshop 1: Applying Core SAP Functionality to Support Job Management

This workshop is aimed at new and intermediate maintenance users and analysts with an interest in understanding the purpose and capability of SAP’s maintenance processing objects – notifications, work orders, measurements, task lists and maintenance plans. This intensive workshop will cover the functionality of these objects, and how to set up and utilize them to deliver your required business outcomes, and to support reliability initiatives and ISO 55000 alignment. You will learn how to get the most out of this core functionality and tips and tricks that you can apply immediately.

Workshop 2: Navigating Change & Disruption Through People

What makes an organization sustainably successful? What makes some organizations more resilient than others to external market factors? What is the role of disruptive thinking in creating sustainable success? Effective Change Management is the key to sustainable organizational performance and success. The use of the latest and most effective technology in a business can be the difference between success or failure. However, even with the best technology and most effective systems, without the successful engagement of the people to drive change, the organization will falter. This workshop will examine best practices in change management and provide psychologically based strategies and interventions to assist people to successfully navigate change. Attendees will also explore the current evidence from organizations who have implemented and utilized disruption and disruptive thinking to achieve long-term success. You will learn how to go about disrupting the current mindsets and moving toward a culture of change and adaptation.

Many Planets, One Universe: How AusNet Services Aligned Their Planets to Improve Business Performance

With the introduction of S/4, customers want to know about HANA. Is there real value in S/4 or is it marketing hype? Is SAP serious about 2025? What is 2025? How do I get value and mitigate risks? This informative keynote will answer these and other questions, explore useful tools in making a decision around HANA - or influencing those who do - and how HANA is impacting EAM solution areas. Join Paul Lane and Len Harms as they discuss the specifics of Ausnet’s HANA use case, in the context of long-term solution planning.

Are your Money Planets aligned with your Work Planets? Are your Work Planets aligned with your People and Supporting Planets? How about your Infrastructure and Monitoring Planets? Faced with mounting pressures from customers, regulators and shareholders to identify cost efficiencies, AusNet Services embarked on a 24-month project to replace 124 legacy applications and implement SAP for Portfolio, Projects, Maintenance, Scheduling, Mobility, HR, Finance, Logistics & Procurement and BI operations. This keynote will show how we connected long-term solution planning and architecture with current realities, and leveraged complete integration, dramatically improving business operations, regulatory reporting, process performance and data health. Gain insight into how regulatory frameworks influences design, the need to fully explore integrations to non-SAP complimentary systems, and what challenges the AusNet Services design faced and conquered on its way to improving business operations.

The Future of Your Supply Chain & the Intersection of Technology

For the last 40 years, supply chain operations have been on an evolutionary path based upon incremental improvements in the functionality of Supply Chain software. Supply chains of today, however, are facing more and more pressure to deliver highly customized products, faster and at lower costs. As a consequence, we can assume the supply chains of tomorrow will be more customized, flexible and adaptive than ever, typically based on product velocity, product value and customer delivery requirements. These new Supply Chain models demand revolutionary capabilities that are not incremental but a discontinuous leap forward. Disruptive technologies such as the Internet of Things (IoT), AI and Machine Learning, Persistent Data Analytics, Deep Collaboration and Data Visualization will be the enablers for this new class of supply chains. Because of competitive pressures, the movement to the new supply chain models will likely be rapid – a few years, not decades. Remaining competitive means starting now to think how these technologies will fit into the design of your company’s future supply chain. This presentation will focus on these and other technologies, and their intersection with future supply chain design and operations.

From Best Practice Asset Classification to Leveraging New SAP Technology: SAP-PM Optimization at Newport News

In this session, follow along on Newport News’ journey to building a world-class maintenance excellence program. Learn how they transformed their 17+ year-old SAP instance, reconfiguring and optimizing it to allow for the collection of accurate, timely data that clearly defines the operating condition, level of maintenance, failure modes, and other critical parameters unique to each asset. Their move from a system that captured asset and performance history lumped into global classifications such as cranes, buildings, or cost centers to a system that delivers accurate data at the asset or component level, allows enough detail for the types of analyses needed for effective maintenance engineering and excellence. Hear how they simultaneously revamped work processes to full take advantage of SAP functionality and new technologies to improve safety, reliability, productivity and responsiveness, all while reducing costs and increasing job satisfaction.

Empower Employees Through Digital Transformation Enterprise Corrective Action Program

Learn how a digital platform for addressing issues can improve employee confidence. Hear how Pacific Gas and Electric’s employees raise and address concerns collectively with teams and leaders thanks to its digital transformation platform, the Enterprise Employee Corrective Action Program, built using the SAP MII application, SAPUI5, analytics, and mobility solutions. Enterprise Corrective Action Program (ECAP) takes into account the depth and breadth of experience and expertise of its employees and contractors to recognize and promptly raise actual or potential issues related to its assets and operations. It also ensures that all identified issues are considered and allows us to communicate "lessons learned" to others so we can prevent them from occurring again.

Key Business Benefits:


  • Enabling an open collaborative environment for achieving the common goal of safe reliable operating organization.

  • Identifying potential risk related to field operations and assets, and improving sustainability and reliability.

  • Discovering system deficiencies and improving upon them.

Industrializing Asset Data Creation and Driving Best Practice EAM Operations

Alliander is a leading energy network company serving over 5.7 million households in the Netherlands. As a modern-day gas and electric distribution company, critical operations and maintenance decisions are made daily based upon the information provided by the geographic information system and plant maintenance system. Ensuring that asset master data in these key systems of record is accurate, complete and synchronized is a primary Alliander objective. In the project that we’ll discuss, we will describe how we’re able to synchronize our asset master data between GIS and SAP EAM. Also, as a next step Utopia Global Inc is helping Alliander to standardize and industrialize the way new asset creation is performed. That was the start for realization of a new platform called EAM Workbench that includes a best practice Asset library to drive EAM maintenance effectivity.

Key Takeaways:


  • Learn how to build an asset register that serves as one version of the truth throughout the organization.

  • The importance of synchronizing SAP EAM with GIS and other systems of record.

  • Build a best practice library for new asset creation and drive standardization in EAM.

How Planning & Scheduling Contribute to Maintenance Excellence

Planners and Schedulers are challenged to ensure that all required activities are executed on time: not only preventive maintenance and inspections, but also planned corrective activities, modifications and activities related to new product introductions should get executed while production targets are to be met. Piet van der Schaar, Maintenance Specialist Heineken Netherlands, explains how he takes his planners and schedulers on board in Heineken’s journey towards Maintenance Excellence. In this session, he shares best practices for planning and scheduling:


  • What are the challenges;

  • What metrics are used to drive continuous improvement;

  • How a scheduling tool enables the maintenance and production teams towards their joint goals.

Expert Exchange: Mobility

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Scheduling PM Work Orders using Standard SAP Plant Maintenance

Fairfax Water realized, shortly after SAP Go-Live, they needed to change their scheduling PM work orders business process. The change need to apply not only to PM order dates, but also to nonsensical material reservation and purchase requisition dates, which confused warehousing and buyers. Using standard SAP PM transactions, along with one custom transaction, Fairfax Water developed a new work order scheduling business process to fix these issues. With this change, Fairfax Water uses work order user statuses to bucket their orders, queues work in a “forelog” instead of a backlog, makes use of capacity planning, and performs rough cut scheduling using revisions. Fairfax Water is now able to create a weekly schedule compliance report, which has reduced work center backlog and given Management visualization of what is taking place.

Lessons learned:


  • Work order scheduling can be executed using standard SAP

  • How to improve work order scheduling business process

  • How to generate and measure Weekly Schedule Compliance, which should reduce backlog

  • How to use Work Center Capacity Planning

  • Which work order date fields are the most important

  • How to improve material reservations and Purchase Requisitions dates to match reality

Work Manager, Launchpad, Fiori, Personas & More: Hydro Tasmania’s Mobility Journey

With a diverse workforce, poor network infrastructure, no phone coverage and a very small implementation team, Hydro Tasmania addressed mobility and usability requirements using Work Manager, Fiori Launchpad, Personas, Smart Business Tiles and more. Hear about our experiences including device selection, user-engagement, upgrading work manager and how we got the business to invest and achieve dramatically improved engagement and business value, as well as the mistakes we made along the way.

Key Takeaways:
- Improved engagement and value through mobilizing the workforce
- Improved engagement and value by increasing usability for all users
- Improved process efficiency

Challenging Business Operations Value with 360° Real-Time Analytics

C&J Energy Services needed real-time business focused analytics to deliver visibility and insights into the business operations. Capgemini’s Digital Control Room provides the analysis against live feeds and event data, tightly integrated into operational systems. C&J Energy now has a 360-degree real-time view of assets and predictive insights to both business and operations, which is allowing them to increase efficiencies.

Under One Condition: Owen Corning’s Condition-Based Maintenance Strategy to Improve Preventative Maintenance Planning

Maintenance organizations cover a wide spectrum of maturity. From highly reactive to proactive maintenance, organizations find themselves along this journey to improve the productivity of their maintenance department. Interwoven into this journey are preventative maintenance (PM) activities that are critical to the health of a company’s assets but are often delayed or cancelled to address urgent needs. Condition-based maintenance (CBM) strategies provide a way for companies to better organize their PMs based on asset usage and performance rather than OEM suggested time periods. This session will discuss Owens Corning’s use of SAP Manufacturing & Intelligence (MII) to develop a CBM application that enables them to trigger PMs based on actual asset use along with the ability to notify maintenance to issues based on detected conditions.

Key Takeaways:
- Reduction of unnecessary PM activities by basing PM planning on actual asset use and performance.
- With the removal of unnecessary or untimely PM activities, the maintenance staff now has the opportunity to perform PM optimization to future improve their maintenance execution.
- Reduced operating costs are realized through improved inventory control of spare parts and better control over maintenance staff scheduling.

Expert Exchange: Change Management

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?

Plant Maintenance System, Engineering Design System, Enterprise Content Management System (ECM) and Geographic Information System (GIS) organizations each contain important elements of asset master data that impact safe and efficient operations and maintenance. When organizations have a shared understanding of their operational assets, they can reduce EH&S risks, improve operational integrity and maintenance productivity, reduce MRO supply chain costs, improve system uptime and insure regulatory compliance. As organizations seek to achieve an integrated digital core, accurate information will be essential for faster corporate analysis and decisions. This deep dive will cover:


  • Establishing a business case for asset master data quality

  • Synchronizing structured/unstructured asset master data

  • Synchronizing plant maintenance with other asset systems-of-record

  • Accessing/integrating critical supplier content using Asset Intelligence Network

  • EAM Workbench – ‘Tying it all Together’ in a Fiori-based asset master data staging area

Turn Work Management Theory into SAP Practice with a Simplified User Interface

SAP is a brilliant integrated transactional processing and Enterprise Resource Planning system of which the User Interface is often criticized as unfriendly and cumbersome. In SAP PM we essentially work with 4 transaction elements i.e. Notifications, Work Orders/Operations, Confirmations and Measurement Documents. When we consider real-life we have to admit that although the 4 transaction elements cover all the required functionality for the management of maintenance tasks, options for the Planner is limited to group and process large numbers of transactions through the different phases of the work management process steps namely Identify, Review, Scope, Plan, Schedule, Execute, Feedback and Closeout.

Customizing transactions and screens using traditional as well as more recently introduced functionality such as Personas and Fiori can be used to greatly improve the effectiveness and efficiency of the Planning Office. In this session we will illustrate through the clever use of the SAP UI how tools can be provided to the Planning Offices that will allow for the mass grouping and processing of SAP PM Transactions and fully support the Work Management Process.

Key Takeaways:
- Embed Processes in SAP
- Simplified User Interface
- Process compliance

Make Equipment Creation the Center of Your Asset Management Universe!

Equipment creation is the most essential part of any Asset Management business. Having timely and complete equipment information on everything from a single Gas meter on a house to a complete Extra High Voltage Terminal Station poses enormous challenges in a utility business. This session will highlight how AusNet Services remodeled its equipment creation processes to ensure a more complete equipment register was available to support business operations. It will outline 4 critical factors you must consider when establishing your equipment in a SAP solution and cover:


  • Transitioning to an integrated equipment creation approach – What you need to succeed.

  • Aligning Physical and Financial Assets – What’s the difference and why you need to think carefully about both for equipment creation

  • Aligning equipment other systems DOMS(Distribution Outage Management System), GIS and ERP and mobility views of Equipment – Long Chain Integration

  • Establishing the critical processes (Phase in/ Phase out) for equipment lifecycle

  • Utilizing SAP Compatible Units to automate equipment & asset creation


Attendees will gain insight into 4 critical areas:

  • Why understanding timing of equipment creation for a Utilities business is critical to your process.

  • How other complimentary systems can cause heartaches.

  • What challenges AusNet Services have faced and are conquering.

  • What you need to succeed.


Key Takeaways:
- Measureable process for the equipment creation lifecycle
- Vastly improved gathering of equipment from our high volume field activities
- Higher quality of entered equipment information

Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

The transition to the digital economy and the increasing adoption of new technologies such as the Internet of Things (IoT) and cloud-based networks provide an opportunity to automate data exchange and enable a simplified collaboration model among manufacturers, dealers, service providers (including EPC’s) and operators of assets. SAP leads the next wave of asset management innovation by bringing the asset ecosystem partners onto a single cloud-based collaborative network platform called SAP Asset Intelligence Network.

SAP Asset Intelligence Network is a central hub that serves first as a global register of the equipment in an extended ecosystem. Each asset element has a unique ID that authorizes the publication of and subscription to content on the network. Now visualize a host of applications running on this collaborative platform to simplify maintenance and enhance cooperation for complex tasks.
Albere will share United Energy’s involvement in the SAP Asset Intelligence Network, why they signed up to the beta program and what they intend to get out of it.

Expert Exchange: Planning & Scheduling/GIS

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Deep Dive: Who ‘Owns’ the Asset Master Data in Today’s Asset Intensive Industry?

Plant Maintenance System, Engineering Design System, Enterprise Content Management System (ECM) and Geographic Information System (GIS) organizations each contain important elements of asset master data that impact safe and efficient operations and maintenance. When organizations have a shared understanding of their operational assets, they can reduce EH&S risks, improve operational integrity and maintenance productivity, reduce MRO supply chain costs, improve system uptime and insure regulatory compliance. As organizations seek to achieve an integrated digital core, accurate information will be essential for faster corporate analysis and decisions. This deep dive will cover:


  • Establishing a business case for asset master data quality

  • Synchronizing structured/unstructured asset master data

  • Synchronizing plant maintenance with other asset systems-of-record

  • Accessing/integrating critical supplier content using Asset Intelligence Network

  • EAM Workbench – ‘Tying it all Together’ in a Fiori-based asset master data staging area

How AB InBev is Redefining their North America Maintenance Operation through Mobility

One Busch Place in St. Louis is the home of Budweiser, and also the home of one the most challenging and innovative initiatives that AB is pursuing: improving its maintenance department efficiency and control in the U.S. and Canada. Combining mobile technologies for field services & analytics, and business process standardization and simplification, AB’s mobility initiative will reach 22 breweries including Labatt Brewing Company in Canada, plus 9 other businesses.

Our goal is to optimize the wrench time and resources, increasing the quality of information available so that decision can be made more efficiently. Learn how a short-term project will cause a long-term and positive impact on AB InBev maintenance operations.

Key Takeaways:
- Transparency and visibility on maintenance operations (backlog, resources, costs, etc.)
- Wrench time optimization
- Cost Reduction

Earn Your Next Promotion with Predictive Maintenance with Industrial IoT & SAP HANA

Adoption of predictive maintenance has been low per surveys by ARC Advisory Group. The emergence of Industrial IoT and platforms like SAP Predictive Maintenance and Service have provided infrastructure for a new approach with broader PdM implementation. Replacing preventive maintenance with PdM lowers maintenance costs, improves key maintenance metrics and improves business performance. This presentation will make the case for PdM adoption using IoT and SAP HANA including a case story by a major industrial gas supplier.

Key Takeaways
- Improve key maintenance metrics for uptime and asset longevity
- Lower maintenance costs for labor and materials
- Improve safety by avoiding incidents

Mobile Asset Management: Solutions today and the journey towards IoT connectivity

Mobility is a necessity for companies in asset intensive industries. The session will elaborate on business cases and benefits, scenarios and use cases, SAP’s mobility, GIS strategy, and roadmap in an asset management and IoT business context. Current and upcoming mobile asset management solutions will be highlighted.

Key Takeaways:
- Mobile solutions and new device choices are transforming asset management
- The Internet of Things (IoT) becomes an integral part of asset management
- Ensure uptime and safety, mitigate risks, and reduce maintenance costs

Expert Exchange: Risk & Governance/Integration

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Balancing Cost, Risk & Performance in Asset Management, Supported by Digital Transformation

Join Dr. Achim Krüger as he delivers SAP’s EAM thought leadership and vision for the future across a spectrum of hot topics. From the improvements in asset availability and maintenance operations made possible through the Internet of Things (IoT), Predictive Maintenance and Analytics, to Asset Master Data and its integral role in lowering asset-related risks and improving safety. Achim will talk about the paradigm of managing cost, risk and performance in an integrated manner brought to the fore through ISO 55001, and show you how SAP’s EAM portfolio will support your journey.

Impossible Odds: A Story of Strength & Survival

On October 25, 2011, Jessica Buchanan and a colleague were kidnapped at gunpoint by Somali land pirates and held for 93 days, enduring the most harrowing and painful experience of her life. On the day of her kidnapping, she told herself, “some do come out alive, the numbers are small but they do exist.” During her captivity, she was terrorized by her captors, held outdoors in a scrub desert and kept on a starvation diet. Finally, after fruitless negotiations with her captors and her medical state becoming a life-or-death issue, President Barack Obama ordered Navy SEAL Team Six to attempt a rescue. On January 25, 2012, members of SEAL Team Six attacked the heavily-armed captors killing all and airlifting Buchanan and her colleague to safety. In this keynote, Jessica will share the tools she quickly learned to stay alive: how to remain hopeful, trust your instincts and dig deep even when you feel completely empty of any resources. Jessica is living proof that the human spirit is indomitable!

The Impact of Digital Transformation on Assets & Logistics in a Connected World

Today’s economy is truly Digital and businesses and individuals are part of a Connected World. This Digital Economy is transforming the way we all live and work and this Digital Transformation creates significant opportunities for the way we manage Assets and Logistics processes across the Extended Supply Chain.

Join Hans Thalbauer, Senior Vice President, SAP Extended Supply Chain & IoT Solutions as he shares his perspective and vision on how the IoT can facilitate the Digital Transformation and deliver competitive advantage through optimized and innovative management of assets and logistics.

Closing the Gap: Eliminating ‘Silo Mentality’ From Your Team & Organization

When we ask executives “what is the number one innovation killer at your company?”, one of the first words we always hear, always, is “silos!” As written by Patrick Lencioni in his book Silos, Politics and Turf Wars; “Silos – and the turf wars they enable – devastate organizations. They waste resources, kill productivity, and jeopardize the achievement of goals.” In this keynote address we will examine the critical signs of ‘silo mentality’ and explore five practical strategies for eliminating ‘silo mentality’ from your team and organization. We will also dig deeper into understanding how to go about cultivating a ‘collaborative mentality’ that drives better performance and better decision-making.

Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph

Making the right planning and scheduling decisions is key to managing resources, but more importantly to execute an asset strategy. The challenge is to make sure that critical work is scheduled for the right assets, at the right time, with the right resources, this means you have to change dates and move resources and that requires starting with a solid work flow.

Join Aleks Vujicic and Len Harms as they share best practices in planning and scheduling, and provide an overview of scheduling tool options:


  • Leverage asset criticality throughout your work process

  • Structure your asset hierarchy for reporting and cost rollups

  • Improve compliance with process checks

  • Improve job starts with solid Bill of Materials

  • Set your KPIs to monitor continuous improvement

30 Solutions: How Do They Hang Together; What to Choose When

SAP is an integrated platform, supporting not just our plant maintenance software, but also the software solutions for other business areas. This opens huge potential for tapping this wide-ranging functionality to further support our needs as maintenance people and asset managers. This presentation will address some of these possibilities, enabling you to assess whether they hold potential for use in your organisation. Areas covered will include integration with Materials Management to improve inventory and purchasing processes, and support asset and spare part serialisation and refurbishment processes, integration with PPM to define long range asset management plans and their realisation, and integration with Project Systems to support shutdown and outage management.

Increased Efficiencies Though Mobile SAP/GIS Integration at Hydro One

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation project called Move to Mobile (M2M).  This initiative includes upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change is the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  The current process is paper-based and edits are captured as notes on the design.  This process takes 3-6 months to complete and causes data divergence between SAP and GIS.  The new process will allow the line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months

Marathon Oil Leverages Linear Asset Management

Learn how Linear Asset Management has completely changed the way Marathon Oil understands their assets. Marathon Oil's Eagle Ford Production Organization’s entry into SAP-LAM took various twists and turns. We began by trying to use standard SAP-PM to structure our linear assets (pipeline and electrical distribution), understand costs, and track inventory. We quickly learned that we needed to implement SAP-LAM. By integrating with GIS and SAP-GEO.E, we are now able to understand our structure, costs, and have complete visibility to our assets. Our technicians are armed with Mobile devices so they have this information at their fingertips.

Key Takeaways:
- Better understanding of our floc structure
- Better cost tracking
- Full integration with SAP-PM

Expert Exchange: IoT/UI

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Deep Dive: Planning & Scheduling is More Than Changing Dates & a Pretty Graph

Making the right planning and scheduling decisions is key to managing resources, but more importantly to execute an asset strategy. The challenge is to make sure that critical work is scheduled for the right assets, at the right time, with the right resources, this means you have to change dates and move resources and that requires starting with a solid work flow.

Join Aleks Vujicic and Len Harms as they share best practices in planning and scheduling, and provide an overview of scheduling tool options:


  • Leverage asset criticality throughout your work process

  • Structure your asset hierarchy for reporting and cost rollups

  • Improve compliance with process checks

  • Improve job starts with solid Bill of Materials

  • Set your KPIs to monitor continuous improvement

Roundtable: GIS, Geo, LAM & Mapping

Join this roundtable session for an exciting, interactive discussion on the GIS integration.  The session and topic will be introduced by a short presentation from AltaLink on their project integrating GIS and Work Manager.  Alta Link will frame the discussion around providing the right data to the right people at the right time, with mobile, location based asset information as a primary critical development.  They will discuss integrating location based information from ESRI with equipment information in SAP was a first step in that journey.  Alta Link later implemented SAP Work manager to replace an in house transmission line management program, and also integrated SAP with ESRI to provide object location awareness (geo-enablement) to enable map based interfaces in both SAP GUI and Work Manager.

A 40-minute facilitated roundtable discussion on the broader GIS landscape will follow the presentation.

Achieving Digital Transformation via IT/OT Convergence, OSIsoft PI, the Internet of Things & Asset Management

In this conference session you will learn how companies are leveraging SAP’s solutions for IT/OT Convergence, the Internet of Things, and SAP EAM to Digitally Transform.  Hear how a large renewable energy company gains critical business and operational insights using data from over 500 million sensors at a Wind-farm.  Discover how an Oil & Gas company has transformed and optimized equipment assets leveraging IT/OT Convergence.  Learn how the new SAP IoT Platform solution enables enterprises to gain transformative insights from existing business and industrial operations data.  Gain a deeper understanding how to access to operational data with advanced analytics and visualization capabilities bridge SAP HANA with OSIsoft PI System using the SAP IoT Platform to drive your digital transformation.

Key Takeaways:

- Jumpstart your Digital Transformation with Internet of Things
- See what customers are achieving today for IT/OT Convergence and Asset Management
- Bring Business Context to Operational Time Series based data

Establishing Sustained Analytics to Drive Better Decision Making in Asset Management

EAM is about two things: executing work and building an information repository. In this session, DuPont HiBred Pioneer will discuss their analytics program and how it supports better visibility and decision-making for asset managers. Learn how they optimized business requirements for all aspects of the system, from ABAP, configuration and workflow to master data, BW, dashboards, web intelligence, and business intelligence.

Pioneer’s foundation for the analytics program began with standardization of equipment hierarchies and classifications, user and system security, master data management organization roles, as well as a solid understanding of KPI’s and “what does good look like?”. From there they were able to systematize data quality, integrity, and standardization, key field prioritization, and audit organizational roles and responsibilities.

Key Takeaways:
- KPI’s and Business Requirements must be agreed upon at the beginning of the system build
- Establishing and sustaining good analytics rely on clearly defined layers of standardization and measuring transactional excellence
- All requirements and enhancements must be optimized within all areas of the system from configuration through reporting continuously

Expert Exchange: Mobility

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace

With the variety of tools and technologies available, how do you choose the right SAP solution that helps you control your work flow and aligns with your business processes? Join Scott Schuetz, Havensight Consulting, as he reviews your SAP Mobility options. With 25 SAP Mobile deployments under his belt, Scott will walk you through key evaluation criteria and the use cases from his experiences. He will provide an overview of SAP solutions including Fiori, SAPUI5, Mobile Platform 3.0 (SMP3.0), Agentry based applications and HANA Cloud Platform mobile services (HCPms). You will leave this deep dive equipped with a short list of solutions that you should consider for your operation.

Real-Time Work Order Analytics Using a HANA Based Solution

Learn how Genetech developed a simple tool that allows cross functional viewing of real-time detailed set of work orders, metrics, key performance indicators that shed light on Operational Execution status, effectiveness of Business Processes and Maintenance Master Data. See how they are getting the benefits of changes in behavior, enabling better reliability information to be entered, collected and analyzed in real-time.

Key Takeaways:
- Work Order Execution efficiency
- Drastic improvement of the Reliability Program, fundamental to the program launch and monitoring progress and success.
- Performance comparison across work order types, work centers, and facilities.

Master Data Accuracy: The impact of kicking the can

Is there a more fitting application of Habit 2, “Begin with the end in mind”, from Steven Covey’s The 7 Habits of Highly Effective People®? Master data is the term given to the data structure behind any Enterprise Asset Management (EAM) software. This should include the equipment catalog, equipment criticality, and failure mode-based equipment maintenance plans. Correct master data is essential to identifying, tracking, triggering, rolling up costs, planning, and scheduling of maintenance to the desired level of the facility.

The magnitude of selecting this structure and populating this data is frequently lost in the whirlwind of the implementation and often deferred to “later”. This presentation highlights the importance of master data, advantages/disadvantages of structures, and touch points to expected EAM capabilities. Regardless of the exact structure of the master data, there is one absolute: the correct identification of the master data is essential for your organization to maximize the effectiveness of its EAM.

Key Takeaways:


  • Identification of master data elements

  • Impact of master data on the EAM's value to the organization

  • Advantages and disadvantages of mater data structure

SAP Geographical Enablement Framework: Act on Insights Spatially-Enabled SAP EAM

Having a GIS-centric approach for dealing with mission critical asset is best practice in many industries. The SAP Geographical Enablement Framework works as the foundation to extend business data, for SAP Business Suite applications, with geometric attributes. As a framework leveraging the spatial capabilities inherent in SAP HANA it enables organizations to develop geospatially enriched business objects, such as master data and transactions, and makes them accessible from within SAP applications as well as external GIS systems. This session will give you an overview of the capabilities and the respective roadmap, the architecture with its inherent benefits, and a live demo of a geospatial interaction between the SAP Business Suite and an Esri ArcGIS system.

Key Takeaways:
- SAP Geographical Enablement Framework at the center of geo-enabling SAP business applications
- SAP HANA is the spatial data store
- Simplification of the GIS / SAP landscape

Expert Exchange: Change Management/Utilities

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Deep Dive: Mobile Applications: An Essential Tool for the Operations Workplace

With the variety of tools and technologies available, how do you choose the right SAP solution that helps you control your work flow and aligns with your business processes? Join Scott Schuetz, Havensight Consulting, as he reviews your SAP Mobility options. With 25 SAP Mobile deployments under his belt, Scott will walk you through key evaluation criteria and the use cases from his experiences. He will provide an overview of SAP solutions including Fiori, SAPUI5, Mobile Platform 3.0 (SMP3.0), Agentry based applications and HANA Cloud Platform mobile services (HCPms). You will leave this deep dive equipped with a short list of solutions that you should consider for your operation.

Building a Maintenance, Solution Leveraging SAP Mobility

The Facilities Management Division (FMD) in the City of Toronto services over 1100 buildings for 80 client groups using a combination of in-house staff and contracted services. Although a moderately successful SAP Plant Maintenance (PM) implementation satisfied our core work management needs, it still left us using paper-based processes along with the associated drawbacks. This presentation will explain FMD’s journey to creating the organization of the future through solid business process design and the strategic implementation of technology, with SAP PM at the core. Business drivers for improving processes and technology will be covered, along with an end-to-end view of the processes and technologies implemented to streamline and automate the operation from intake through to analytics.

Key Takeaways:
- Mobilized and paperless workforce – Work anytime, anywhere
- Up to date information – better data for analytics to support business decisions
- Operational efficiencies – Person days saved

Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching and reduced work hours involved with order fulfillment. Productivity improved by integrating routing and service areas so appointment frames could be reduced from standard four-hour to two-hour windows. Integration of Click and ECC provides status updates and location to assist in the dispatching of Emergency Orders to closest technician with desired skills.

Integration of electronic maps and service orders concurrent with the Click Dispatcher/Scheduler project is a new direction for the company. Once configured correctly, the system achieved many business benefits, including the reduction of time associated with order fulfillment as well as employee resources required to complete tasks.

Key Takeaways:
- Reduced emergency order response time
- Increased technician productivity
- Better inventory management

Beginner's Journey: Using Technology to Drive Process Improvement

Sargento Foods started a “Maintenance Excellence” project in 2012 to update our maintenance business process from a paper-based system into a modern SAP based CMMS system. The paper-based system was archaic, difficult to search / data mine, and generally outdated. It was nearly impossible to make decisions based on data.  The new SAP maintenance module, master data controls, and related business process changes went live in 2014. Since then, we have gathered an extensive amount of data on where our technicians are spending time, what equipment they are working on, and the frequency of equipment failure. Of course, gathering data doesn’t improve anything. Where Sargento earned an ROI was in how the data was parsed, analyzed, and turned into action items. Sargento reduced the number of emergency line calls and other maintenance dispatches (otherwise known as M2 calls) by nearly 30% in the first year. An increase in line uptime also followed. The heart of this presentation will be explaining exactly how we set up our master data, data mining, and continuous improvement systems & strategies to drive this improvement. I have specific strategies, case studies, and best practices to share.

Key Takeaways:
- Reduction in Unplanned Line Downtime / Increased OEE
- Reduction in Number of Emergency Line Calls (M2s)
- Reduction in Parts Inventory and Parts Expentitures

Expert Exchange: Master Data/Analytics

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

A SAP Implementation Survivor Tells All: A Survival Guide for Project Team Members

Participating in an SAP project implementation team can be overwhelming, to say the least.  A mashup of subject matter experts from “the business” join with IT BAs, Developers, infrastructure teams and SAP functional Consultants.  Everyone from shop floor operator to Corporate Executive adds to an ever growing list of non-negotiable “requirements”.  As the project manager oscillates between the excitement of opportunity and deep despair, the legacy system administrators begin to sense the winds of change and their own uncertain fate.    The speaker shares lessons learned and tools used to survive the oft dreaded and hopefully rewarding “SAP Project.”

Key Takeaways:
- Communication Tools to keep everyone in sync
- Team Unity and forward motion
- Shared Trust between project team and stakeholders

Identity Crisis? Use Alternative Labeling!

The Anadarko SAP PM team took on the challenge of defining a functional location identification standard to be used for all sites, from pre-cradle (design) to grave. That’s not too tall an order if you’re starting from scratch with a fresh system today. However, Anandarko had identified site in a variety of methods, both within SAP and other applications for years. That meant not only was a point-forward solution needed, but also an overhaul or conversion of thousands of existing records.

After considering a complete replacement of existing functional locations and massive efforts to reassign equipment and documents, the idea of implementing the standard SAP solution of alternative labeling was reviewed. SAP cautioned that once you activate alternative labeling, you can never go back, but after investigating the process, issues and benefits, the decision was simple. It was the right way to re-identify sites to a standard and share that standard across corporate applications and processes.

Key Takeaways:
- We weren’t stuck with the existing hodge-podge of identification, nor the higher price tag and longer timeline of more labor-intensive means of replacement or conversion.
- All sites (functional locations) follow a consistent identification model that is governed from the corporate level, shared across applications, and used within the document management system.
- Each site now utilizes its standard ID from design through decommissioning, vastly improving reporting consistency and auditability across engineering and design, permitting, construction, maintenance operations, management of change, inspection, and regulatory compliance.

Mobilizing our Workforce for a Greener Future

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty and remind us how renewable energy is changing the way we live in & view our planet. At E.ON, a global change is also happening in the maintenance and repair of these large assets. Our ‘Renewables’ business area transformed operations by mobilizing with SAP Work Manager & SAP Inventory Manager utilizing an agile implementation methodology. Partnering with Evora IT Solutions, a core team of 13 resources across three continents configured, enhanced, tested, trained, and deployed the applications in 7 countries resulting in a solution that modernized daily functions for E.ON’s 350 field technicians, supervisors, & inventory specialists, resulting in improved community & employee safety. Join our session as we describe the project methodology, the successes & business benefits, and our lessons learned on this important journey towards the future.

Key Takeaways:
- Seamless data integration for plant maintenance and material management, enabling faster data capture via iPad devices & improved data accuracy
- Instant documentation of work completion activities & requests for materials/components by technicians at work locations as well as ‘in office’ inventory specialists, with the added capability of Offline Data Capture
- Integrated HSE (Health, Safety & Environment) features, such as signature capture for review/audit purposes, timely order updates & status management, and more.

Simplifying the Field Worker User Experience Using Fiori Design Field Order Application

BWWB is migrating its legacy CIS onto the SAP CR&B platform within its existing SAP landscape and by employing SAP Fiori design concepts and related technologies, BWWB will transform the ease of use and clarity of information presentation. Furthermore, the implementation of a mobility solution that similarly uses SAP Fiori design concepts and related technologies will allow field services personnel to utilize mobile device technology and communicate in a real-time manner the work they are completing in the field. These field operations solution components are all made possible and accentuated by the five design principles of SAP Fiori: role-based, adaptive, coherent, simple, and delightful.

Key Takeaways:
- Improved Field Worker Productivity
- Improved Field Worker Employee Satisfaction
- Optimize Organizational Resources

Expert Exchange: Security & Cloud/Planning & Scheduling

The Expert Exchange is a new way to interact with leaders at SAP-Centric EAM, designed to meet the needs of customers who asked us to create an area where they can ask for expert help on specific technical or business process questions.  Our line-up of experts includes your fellow SAP customers, ASUG volunteers, SAP, and technology partners, who will be available to talk with you on selected topics in each session timeslot.

Connecting Asset Management and Supply Chain throughout the Lifecycle

Whether manufacturing throughput from raw materials or pulling minerals or crude out the ground and processing into its end state, any company that can master speed and agility across the organization will develop a big competitive advantage. The key functions within the extended holistic supply chain are: Operations, Engineering, Maintenance and Stores. These departments work in silos and usually carry independent budgetary and other constraints. How does one get the most from them despite these restrictions? Come listen to world renowned thought leader, Christer Idhammar, as he shares ideas on how to build a closer partnership across functions.