Hot Topics

We always strive to have our pulse on the needs of the EAM community. So to ensure the relevance of content that will be presented at next year’s SAP-Centric EAM conference, Eventful Conferences recently conducted an extensive research project with EAM experts and thought-leaders. The project featured in-depth interviews and customer focus groups comprising of more than 50 organizations across asset intensive industries. The goal was to understand the most pressing challenges and opportunities that EAM professionals are facing and will face over the next year.

The 2017 SAP-Centric EAM conference will be built upon the topics outlined below, gathered as a result of our research. Download the full Research Report to see our comprehensive findings.

Wish you could have been a part of the research? You can! We would love to know your thoughts about the report – what did we get right and what did we get wrong? Take our SAP-Centric EAM survey!

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  • Mobile Solutions for Asset Management

    • Understanding the SAP Roadmap for mobility – tools & options.
    • Customer examples of enterprise-wide mobility roadmaps - identifying how mobility solutions will be used in your organization.
    • Building a business case for mobility solutions, from proof of concept to ROI - how do you justify the cost of mobility?
    • Understanding how to properly scale advanced mobility and technology solutions.
    • Tying mobility to work execution processes and safety, capturing the data and business impacts.
    • Integrating offline and online data.
    • If you are using another mobility platform - how does it plug into SAP PM/ERP?
    • How to approach maintenance initiatives from a mobility perspective when connectivity is an issue, i.e. no Wi-Fi on the shop floor or limited cell network in a remote location
    • Making sure data gets captured correctly and uniformly.
    • GIS and documentation integration
    • Mobility coupled with layered augmented reality solutions.
    • Notifications in the field.
  • Planning & Scheduling

    • Defining what planning & scheduling means to your organization
    • Capacity planning and rostering – making sure demand of asset meets supply of resources
    • Understanding and mapping out the end to end process
    • Work Efficiency - how to get people to the right place, with the right tools, at the right time.
    • Project Management for big projects - shut downs and turn arounds. Scope, plan, execution and closing out; tools to manage the process
    • How to compare and evaluate third party tools
    • Comparing short term vs. long term costs of implementing scheduling tools and solutions
    • Usability is different for a planner/scheduler vs a field technician—how to address this?
    • Tactics for streamlining work orders and bills of materials (BOMs)
    • How to integrate capital projects into planning & scheduling framework?
    • What is the role of HANA in planning & scheduling optimization?
    • Deciding on which level to schedule – daily, weekly, per skill, per activity?
    • Long term planning—how to effectively align all preventive maintenance schedules
    • Creating clear career paths and training strategies for planners
    • Planning shutdowns: scope, plan, execution and closing out; tools to manage the process
    • Cost tracking and budgeting of planning & scheduling
    • Spare Parts Planning
    • Aligning budgets and forecasts with planning and scheduling
    • Does scheduling at the lowest level really add value?
  • Master Data

    • Common practices for how to set up your master data - templates, taxonomy
    • Getting the data building blocks right
    • Standardizing your data hierarchy to ensure you get it right up-front
    • Ensuring your naming classifications are clear and consistent
      • Knowing the relationship between tables and data sets
      • Creating a company standard for master data
      • Ensuring it is performed in a prescriptive way
    • Data flow through lifecycle
    • What not to do with your master data – what are the common pitfalls and mistakes
    • Creating and maintaining a culture of master data standards and accountability
    • Knowing how bad data affects processes “behind the scenes”
    • Keeping data for existing assets clean and in compliance with standards.
    • Understanding the limits of mobility initiatives and how that can impact data from the field
    • Integrating different processes and governance in different areas of the business
    • Data governance—who really owns it and how can the system best support it?
    • Distributed control of master data: How to manage control and governance with multiple users
    • How to control field input and lock out entry so history is not lost
    • Getting the maintenance team on the floor and in the field to understand the value of their data
    • Appropriate use of data solutions and third party tools—ensuring correct configuration of the systems and solutions you are using
    • Effectively sharing master data across modules, sites and business groups—getting your data to be consumable in other areas and departments
    • Mobility is amplifying the challenges we have with master data
    • Customer master data success stories
    • Identifying and achieving huge savings hidden in the data
  • User Experience

    • Tools and options available within SAP
    • How to improve user experience so that people can “just do their jobs”
    • How do you exploit SAP Fiori and Personas to get max benefit?
    • The execution side of EAM onto Fiori – do you have to have HANA to do this?
    • Providing an overview of third party customizable options to achieve user experience satisfaction
    • Understanding which tool could work best to meet your business requirements and cost comparisons for each
    • Customer case studies on how UX improvements have benefitted the business
    • How to tailor the experience to an individual’s specific role
    • How to avoid a poor user experience as a result of a poor implementation; can key consultants offer suggestions?
    • Chicken or the egg? Which comes first? Great UX success from a customer standpoint or thought-provoking UX best practices from SAP?
  • Integration & Solution Architecture

    • Overcoming the barriers caused by the lack of alignment between modules
    • Achieving success through robust internal processes
    • Do all your solutions talk to each other?
    • What overlaps are there and where do you put things?
    • Taking a full lifecycle approach to solution architecture
    • Business processes should drive our use of SAP – not the other way around
    • Ensuring the right people have ownership of business processes
    • The tension between standardization and customization
    • Good data makes it easier to follow business processes
    • Maintaining simplicity and consistency to drive better behavior
    • PS/PM/MM/HR/FICO integration
  • GIS, Geo-Mapping & Linear Asset Management

    • Business case development - what business problem does this solve and developing a tangible way to show return on investment and justify the expense of implementing GIS
    • ESRI and SAP integration case studies
    • Getting support from executive leadership to invest in the software and staff training.
    • GIS is often considered a planning function while asset management is considered engineering and/or maintenance function. Organizational siloes can make it difficult to coordinate.
    • Some data just in SAP, some data just in GIS, some data in common
    • Integration of teams, technology, data & process
    • What SAP is doing in this space?
    • What are the latest advances in GPS and GIS that aid LAM initiatives?
    • Leveraging geospatial information, analyzing and visualizing respective data based on SAP HANA
  • Reporting – Asset Performance Analysis

    • What is SAP’s roadmap for reporting- what are all the tools available?
    • Agility and self-service.
    • Moving from data to actionable information – in real time.
    • Getting data from the system in a useable format
    • Sorting out different needs for different “customers” – internal, external, regulatory, compliance, audits.
    • Creating data and reporting/analytical environments that bring the data together, and make it clear and accessible to all user levels, when and where they need it most
    • Leveraging augmented reality and advanced visualization tools
    • What KPI’s you should be measuring to truly understand your business and your industry?
    • Linking multiple reports to paint a more accurate picture
    • Ensuring the right information is being reported at the right level
    • Tracking and reporting on compliance dates and how to accommodate changes to maintenance plans.
    • BI reports – how do we ensure the data is in the BI tool?
    • Creating accurate ad hoc reporting – required more and more as analytics gets more attention
    • Constraints on who can write reports
    • Exploring HANA and its capability for reporting
    • Making effective use of Business Objects to give maintenance managers instant reports
    • Using your data for effective forecasting and budgeting
    • Do you need to separate business reporting from operational reporting?
  • Training

    • How to ensure that users have proper basic SAP training?
    • What are the best ways to track this training and supplement it with more advanced functional training?
    • What are best practices and tools for online vs. in-person training? Immersion vs. short bursts?
    • How do companies manage the responsibility of training? Does training responsibility belong to the IT organization or live within maintenance/asset management function? Does the answer to this question change when considering basic training, go-live training and ongoing training? When and how does handover occur?
    • What are the best mechanisms to identify and address skills gaps?
    • What are the best practices for establishing user communities, super-user networks and subject matter expert programs?

    Change Management

    • Selling the whole story of why the change is happening within your business
    • Entering a change journey with full transparency
    • Using language and benefit analysis for different audiences
    • Giving just enough information, without overload
    • Understanding your audience – and your company’s ‘’change readiness’’
    • Involving end users from the beginning to understand their challenges
    • Driving social adoption through the behavior of leaders
    • Understanding how usability drives adoption
    • Implementing processes with no training needed and self-evident navigation
    • Ensuring system training is focused on the ‘’why’’ not just the ‘’how’’
  • Big Data & Predictive Analytics

    • Moving from data to actionable information – in real time.
    • Tapping into Big Data to make business decisions that were previously unjustifiable
    • Predictive data – it’s the tipping point between the old way and the new data-rich way.
    • Are new roles required to specifically handle Big Data?
    • Exploring the best tools for going through these massive data sources
    • How to leverage what predictive analytics reporting can tell you about your assets
    • Narrowing down which predictive data is really relevant to improving operations
    • How to control and anticipate your operating costs utilizing predictive analytics
    • Predictive analytics on HANA—what is SAP’s vision for this space? What can it do?
    • Creating data and reporting/analytical environments that bring the data together, and make it clear and accessible to all user levels, when and where they need it most
    • Using big data for asset lifecycle planning and costing.
  • Governance, Safety & Risk Management

    • Lock out, tag out, permitting
    • How do we capture compliance data in the system?
    • Analytics & reporting - how to check and prove compliance
    • How to get the data out
    • How to manage auditors and credentialing
    • What are vulnerabilities? Usually dealt with at the enterprise level. Sometimes it plays out in asset management as well – mobility e.g. Making sure that the assets are not penetrated.
    • Using a systematic approach and ensuring that risk is re-evaluated as new data becomes available.
    • Identifying and managing statutory and other critical work
    • Work Clearance Management
    • Certification, permits to work and clearances management
    • Often organizations respond after a critical incident or after paying expenses fines – how can we better respond proactively to mitigate risk?
  • Internet of Things and the IT/OT Convergence

    • Connecting machines real-time
    • Use cases for IoT- we know we should be doing this but we need real-world examples.
    • What if you don't have smart assets?
    • Discussion can quickly devolve into science fiction – how to anchor it to what’s possible.
    • Aligning operational technologies with maintenance/asset management within the “industrial internet”
    • How to address the fundamental shift in the skills needed to work in this environment
    • Predictive capabilities with autonomous feedback loops that automatically makes corrections fundamentally changes how maintenance is done and how transactions are managed.
    • Reducing costs through efficiency gains and optimization of operational processes, asset maintenance and field workforce management
  • Asset Management Strategies & the ISO 55000 Framework

    • Defining what asset management means to the organization
    • Develop a concise, readable asset management strategy that promotes tangible outputs
    • Ensuring your strategy remains adaptive, living and evergreen
    • Undertaking a long term strategy based on asset lifecycles
    • Do you adopt a lifecycle asset management strategy for all assets, or just some?
    • The challenges around invisible assets who have exceeded their life-cycles, with no capacity to do modelling or forecasting
    • Recapitalizing equipment through behavior first and not increased investment Working to a standard requires resources but leads to better outcomes
    • Difference and implications of compliance vs. certification
    • Insurers, financiers and lobbyists will hold the key to the speed of adoption and economic implications
    • ISO 55000 as the standard that might create self-regulation for publically held, non-regulated corporations
    • How ISO 55000 can drive profitability and self-regulation?
  • Asset Intelligence Networks

    • An idea of how to connect stakeholders and contributors
    • First steps are focusing on using information, master data and enhancing good clean master data
    • How to maximize the flow of data throughout the asset eco-system - OEM/EPC/Service Provider/ Owner Operator
    • A way of improving collaboration between operators/service providers
    • Assisting with sub-contractor management for shutdowns
    • Defining appropriate access and authorization rights
    • Better collaboration around linear assets and assets shared by multiple organizations.
  • Predictive Maintenance

    • Narrowing down which predictive data is really relevant to improving operations.
    • Connecting sensor data to your SCADA system or data historian.
    • Using process data to predict failures
    • Looking at hidden failures – some that don’t rely on operations, such as corrosion, erosion.
    • Prescriptive analytics – prescribing what to do when a trip or safety notice comes through.
    • What the options are – no shortage of tools – how to best assemble? What is SAP’s roadmap?
    • Danger in investing in predictive infrastructure and betting on the wrong technology.
    • Best practices in one environment/industry is not necessarily the same for others in the EAM space but in a different environment or industry.
    • Smart machines: how they can help you become more predictive and less reactive
    • How this effects maintenance plans
  • EAM Roadmaps & S/4 HANA

    • SAP S/4HANA – what are the advantages for EAM?
    • What does an organization’s movement to S/4 HANA look like, from various industry perspectives?
    • What is the timeline for the transition to S/4 HANA and how can it be supported and how to migrate reporting during implementation?
    • SAP’s roadmap for mobility.
    • SAP’s roadmap for GEO/LAM.
    • SAP’s roadmap for UX.
    • SAP’s roadmap for reporting.
    • What trends does SAP see as shaping their future product offerings?
    • A consolidated product roadmap including third party tools/offerings that SAP supports
    • How to evaluate new technologies and understand how they can assist our business
    • Balancing innovation with the need to keep things simple and maximize what we have got
 
 

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