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Toronto Hydro Modernizes Field Workforce Through SAP’s Mobility and Scheduling Solutions

In October 2018, Toronto Hydro went live with a new ERP system, ‘Enterprise Connect,’ an SAP-based suite of applications that replaced a 16-year-old legacy system and 31 custom applications to more effectively serve its 768,000 electric customers. This included various modules to support finance, HR, payroll, materials management, project and portfolio management, project systems, plant maintenance, and more. Within the engineering and construction and electric operations, procurement and customer care divisions, SAP’s multi-resource scheduling module and SAP Work Manager application were deployed to more than 400 internal Toronto Hydro staff and external contractors to move crewperson work result details from paper to mobile and allow equipment updates, maintenance inspection results, and time entry submissions electronically throughout the workday.

This session will describe the solution components, key business benefits, lessons learned throughout the journey, and will include a system demonstration of the SAP Work Manager 6.4 mobile application.

Key Business Benefits:

  • Enhanced mobile enablement for field personnel
  • Improved data quality through digitization of equipment changes
  • End-to-end integrated business processes
Planning and Scheduling
  • John Piroli
    Enterprise Asset Management (EAM) Stream Lead for SAP ERP Strategic Project, Toronto Hydro
  • Sam Wolfe
    Solution Manager, Evora IT