Fabio Biancolin – Manager, Business Process Solutions, City of Toronto
This top-rated case study presentation from SAP-Centric EAM 2017 gives you an inside look at how the City of Toronto’s Facilities Management Division (FMD) journeyed through the strategic implementation of technology with SAP Plant Maintenance (PM) at the core.
The FMD services over 1,100 buildings and properties for 80 client groups using a combination of in-house staff and contracted services. Although a moderately successful SAP PM implementation satisfied core work management needs, it left employees using paper-based processes causing setbacks and inefficiency.
Join the City of Toronto’s Manager of Business Process Solutions to hear how they:
- Mobilized a paperless workforce
- Automated their operations from intake to analytics
- Generated healthier data to drive decisions