Why You Should Listen to the Voice of Your Enterprise Assets

Randy Bradley speaking into a microphone on stage

The disciplines of enterprise asset management (EAM) and supply chain management may sometimes feel like the “unloved” portion of an organization. In fact, ASUG found in a 2018 research study we conducted that only 1 company in 4 believes it has a very efficient or somewhat efficient supply chain. And in another study from 2019, we learned that only 22% of companies self-identified as supply chain industry leaders.

The New School of Digital Supply Chain Rules

Professor Randy V. Bradley wants you to think differently about your supply chain—he would like you to envision it as an entity that’s connected, agile, responsive, and forward-looking. As an associate professor of information systems and supply chain management, University of Tennessee helps prepare his students to become professionals in the supply chain and EAM space.

At the same time, he speaks regularly to evangelize the value of the EAM and supply chain functions as an antidote to disruptive business forces. Or as he describes in his keynote presentations, these functions can act as the “kryptonite for digital disruption.” He sees the supply chain and EAM functions as potential centers of innovation.

The Voice of the Asset Anticipates the Customer’s Needs

So, how do you capture the voice of your supply chain? According to Randy, it’s ultimately all about delivering a great customer experience. “When you enable the voice of the asset by applying sensors or things of this nature,” he explained, “the asset can actually indicate what is happening with it and around it. You now have the power to anticipate issues that a customer might experience before the customer is even able to articulate that issue.”

Ann Marie Gray, VP of content strategy and research at ASUG, discussed the possibilities that exist today for EAM and the supply chain with Randy as he explained how the Industrial Internet of Things (IIoT)—and even Amazon and Uber—fit into this innovation equation.

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